Who We Are
This policy covers the website at heirloomvineinstitute.com and the services of Heirloom Vine Institute LLC (“HVI,” “we,” “us”).
103 Willis Avenue
Naples, TX 75568
Local: (903) 573 7332
Toll Free: (844) 866 4347
Email: [email protected]
What We Collect
Information you give us
- Through the inquiry form: your name, email address, phone number if you provide it, business or project name, what you are building, what needs to happen next, your timing, your current website or profile if you provide it, and whether you agreed to receive text messages.
- Through email, phone calls, and text messages you send us.
- If you become a client: the information needed to write your proposal and deliver the work, and billing details. Payment card details are handled by our payment processor and are not stored by HVI.
Information collected automatically
Our hosting provider keeps basic technical records when pages are requested, such as IP address, browser type, and the page requested, to operate and protect the site. This site does not set advertising or analytics cookies. Our hosting provider may use strictly necessary cookies to protect the site from abuse.
How We Use It
- To reply to your inquiry and arrange a fit conversation.
- To prepare proposals and deliver the work we agree to.
- To send appointment, project, and account notices.
- To send text messages, only if you have opted in.
- To operate and protect this website.
- To meet our legal, tax, and accounting obligations.
We do not sell your personal information.
SMS and Text Messaging
Program name: Heirloom Vine Institute messages.
What the messages are: replies to inquiries, appointment and project updates, and account notices. We do not send marketing text messages through this program.
How you opt in: only by checking the unchecked, optional consent box on our contact form, or by texting START to (903) 505 6330. Consent is not a condition of any purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for help. For support, call (903) 573 7332 or email [email protected]. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.
Providers Who Process It for Us
We use service providers who process information on our behalf, only to provide their services to us:
- Website hosting
- Client records and payment processing
- Text messaging
We share only what each provider needs to perform its service. We may also disclose information when required by law or to protect our rights or the rights of others.
How Long We Keep It
We keep inquiry information for as long as needed to respond and to keep a record of our conversation. We keep client records for as long as the engagement and our legal, tax, and accounting obligations require. We keep text messaging consent records while you remain opted in, and afterward as long as needed to show that consent was given.
We use reasonable measures to protect the information we hold. No method of transmission or storage is perfectly secure.
Your Choices
- You may ask to see, correct, export, or delete the personal information we hold about you by emailing [email protected].
- You may stop text messages at any time by replying STOP.
- You may ask us to stop emailing you by replying to any email or writing to the address above.
We may need to keep some information to meet legal obligations, and we will tell you if so.
Children
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.
Changes to This Policy
We may update this policy as our services change. When we do, we will change the effective date at the top of this page. Material changes to the text messaging program will not apply to you without your consent.
Contact Us
Questions about this policy or your information can be sent to:
103 Willis Avenue
Naples, TX 75568
Local: (903) 573 7332
Toll Free: (844) 866 4347
Email: [email protected]